About Us

How do I enroll?

To be eligible for coverage, you must purchase the Program at the same time you purchase your new handset from GoWireless.

When am I covered?

Coverage begins immediately from the date of enrollment or upgrade.

What´s covered?

GRIP covers the handset or communication device you purchased from GoWireless from accidental damage, loss, theft, and malfunction (after the manufacturer´s warranty expires). Normal wear and tear and cosmetic damage to equipment is not covered.

How much does it cost?

You will be billed $6.99 per month on your credit card, separate from your carrier bill.

Can I transfer coverage?

If you purchase a new phone and did not have a previous claim, you can transfer coverage. You must complete the GRIP Change Form and email it to info@cellbrokerage.com or fax it to 951-326-1444.

How do I file a claim?

Filing a claim is done quickly here by logging into your account.

How do I receive my replacement device?

Upon a quick claims approval process, you are required to pay a deductible, return the damaged handset and you will be given a new device per instructions from the claims representative.

What if I don´t return my damaged device?

You will be charged a salvage fee of $100 in addition to the deductible required to obtain a replacement. These fees can be charged to your credit card on file or by submitting a new credit card.

What if I no longer own the device?

If you no longer use the phone, you must notify Cell Brokerage, LLC to cancel coverage.

Mail a written request to: Cell Brokerage, LLC, 9970 W. Cheyenne Ave., Las Vegas, NV 89129 or call 1-866-664-GRIP (4747).