Cell Brokerage, LLC Privacy Policy

Privacy Policy

Our customer's privacy is a very important priority at Cell Brokerage, LLC. We are committed to continuously maintaining and upholding stringent protections for our customers. This privacy policy lets you know what information we collect, how we may share that information, and your choices regarding the sharing of your information.

Highlights

Personal Information

  • We will ask you to provide your personal information to us when you enroll for coverage and when you purchase an insurance policy from us. We will also ask you to provide your personal information to us when you send e-mail to us from this Web site. When you enroll for an insurance policy at Cell Brokerage, LLC, we will ask you to provide your name, home address, mailing address, telephone number and e-mail address. We will ask you for your mobile device information, including manufacturer, model and serial number. This information will be provided to the insurance company when you purchase an insurance policy so they can establish you as a policyholder. We will maintain a record of your information at the offices of Cell Brokerage, LLC, so we can provide you with policyholder service. The employees of Cell Brokerage, LLC are each required to sign and acknowledge a Confidentiality And Nondisclosure Agreement. Each employee has been instructed on maintaining the privacy of each customer and the importance of protecting the customer's personal information.
  • When you purchase an insurance policy from Cell Brokerage, LLC, you will pay the premiums with your credit card. Your credit card information is deleted from our records after your purchase has been authorized. We do not keep a record of your credit card information as the recurring monthly premium billing is processed by a third party credit card processor, Heartland Payment Systems.
  • We may collect information regarding your interactions with our Web sites using cookies
  • We may obtain additional personal and non-personal information from third party providers.

Your Choices

You may choose to:
  • Stop receiving e-mail, direct mail, phone and mobile marketing communications.
  • Update and correct your personal information.

Uses of Information

  • Cell Brokerage, LLC does not sell, rent or trade your personal information to third parties.
  • We use information about you to fulfill your requests, administer various programs, provide services, and for other business purposes.
  • Your personal information may be shared with current or future Cell Brokerage, LLC entities or subsidiaries. We may also use the information you provide to send you marketing communications.
  • In limited circumstances, Cell Brokerage, LLC may need to share your information with certain third parties to perform services on our behalf.

Important Information

  • Cell Brokerage, LLC does not knowingly collect information online from children under 13.
  • Cell Brokerage, LLC values our relationship with our customers and we are committed to responsible information-handling practices.

How To Contact Us

If you have questions about Cell Brokerage, LLC's Privacy Policy, contact us by:

Phone:

1-866-664-4747, ext 91066

Email:

info@cellbrokerage.com

Regular Mail:

Cell Brokerage, LLC
Attn: Customer Care/Privacy
9970 W. Cheyenne Ave
Las Vegas, NV 89129

Our Privacy Commitment to Our Customers

We value the relationship we have with our customers and are committed to responsible information-handling practices. We take great care in safeguarding your personal information and in complying with all applicable federal and state privacy laws and our own internal standards and best practices.

The Cell Brokerage, LLC Companies follow these privacy principles both online and offline in the collection, use, security and sharing of customer information:

  • NOTICE. When we ask for your personal information, we will tell you why we need it and what we will do with it.
  • CHOICE. When we contact you for marketing purposes, we will let you know how to remove your name from future marketing efforts.
  • SECURITY. We will use reasonable security measures to protect the personal information we receive from you.
  • SHARING. When we share your information with other companies to help us provide our services to you, we will require them to comply with all applicable legal requirements regarding the privacy of your information.

Cell Brokerage, LLC, "Cell Brokerage, LLC", is a corporation, and if you provide information to any of the businesses, stores or Web sites owned or operated by Cell Brokerage, LLC, this information may be combined or shared among current or future Cell Brokerage, LLC. entities and subsidiaries.

Each member of Cell Brokerage, LLC and/or each Web site established by a member of the Cell Brokerage, LLC companies, may have its own Privacy Policy which it may modify as needed consistent with these principles.

Cell Brokerage, LLC Privacy Policy

The following Privacy Policy describes the information and privacy practices for Cell Brokerage, LLC and all other locations, occasions or events where your personal information is collected by, or on behalf of, Cell Brokerage, LLC. When you provide us your personal information, you consent to the information practices described in this policy.

This Privacy Policy may not apply to Web sites that are accessible through the Cell Brokerage, LLC sites. Our Web sites contain links to other sites operated by third parties, including but not limited to third-party sites that display the Cell Brokerage, LLC trademarks. We encourage you to read the privacy policies of those other sites to learn how they collect, use, share, and secure your information.

Privacy Policy Contents:

Information Collected by Cell Brokerage, LLC

As part of your interaction with Cell Brokerage, LLC, we may collect personal information including, but not limited to:

  • Contact information, including name, mailing address, phone number and e-mail address
  • Purchase information, including credit card number, billing and/or shipping information

We may also collect demographic information, including age, personal interests and product preferences.

While you're shopping or taking advantage of services available from us, we may ask that you provide personal information. For example, we may request and/or collect personal information when you:

  • Purchase products or services
  • Participate in a promotion or survey
  • Contact us with a question or concern
  • Participate in other activities with Cell Brokerage, LLC
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Uses of Your Personal Information

We use the personal information you provide for purposes including, but not limited to:
  • Fulfilling requests for products, services or information
  • Providing customer services
  • Administering promotions or surveys
  • Offering new products and services
  • Improving the effectiveness of our Websites, our marketing endeavors and our services and offers
  • Conducting research and analysis
  • Sending marketing communications
  • Performing other business activities as needed, or as described elsewhere within this policy
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Personal Information Provided to Cell Brokerage, LLC from Third Parties

Information From/About Friends or Family

If you provide us information about others, or if others give us your information, we may store that data and will only use that information for the specific reason it was provided. Examples include providing a friend's shipping address.

Information from Third Parties

Cell Brokerage, LLC may obtain consumer information from third party providers in order to improve the accuracy of our customer database, increase our understanding of our customers, or to identify potential customers. For example, we get updated addresses from the National Change of Address (NCOA) service to ensure we have the correct contact information for our customers.

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Sharing of Personal Information

Cell Brokerage, LLC does not sell, rent or trade your personal information to third parties.

We may need to share your personal information with certain third parties such as our agents, service providers and other representatives acting on our behalf for limited purposes. For example, we may share personal information to third parties to perform services on our behalf such as:

  • Fulfilling processing of premium payments or policy cancellations
  • Sending Cell Brokerage, LLC marketing communications
  • Delivering packages
  • Servicing products
  • Fulfilling subscription services
  • Conducting research, analysis or administering surveys
  • Sending regular mail and e-mail on behalf of Cell Brokerage, LLC
  • Processing credit card payments
  • Providing chat functions

The third parties with whom we conduct business are authorized to use your information only to perform the service for which they are hired. They are required to abide by the terms of our Privacy Policy including taking reasonable measures to ensure your personal information is secure. For example, for GRIP Security products and/or services, Yougetitback Limited, doing business as Inhance Technology, is a third party licensor of software and supplier of related services which may be provided to you via our Web sites. Inhance Technology is a third party service provider with whom we conduct business, for the limited purpose of performing related services on our behalf, and are therefore authorized by us to collect, process and store your personal data on our behalf. They are authorized to use your information only to perform the services for which they are engaged. They are required to abide by the terms of our Privacy Policy including taking reasonable measures to ensure your personal information is secure. Inhance Technology also has its own privacy policy, which is viewable at: www.inhancetechnology.com.

We may also share aggregated data with third parties for analysis and research purposes. This data does not contain name, address or other personally identifiable information.

From time to time, we may be required to share personal information in response to a valid court order, subpoena, government investigation, or as otherwise required by law. We also reserve the right to report to law enforcement agencies any activities that we, in good faith, believe to be unlawful. We may share certain personal information when we believe that such release is reasonably necessary to protect the rights, property and safety of others and ourselves. We may also transfer personal information in the event of a corporate sale, merger, acquisition, dissolution or similar event.

Any personally identifiable information you submit on a bulletin board, blog, chat room, comment about a product, or any other public forum on this Web site can be read, collected, or used by other users of these forums, and could be used to send you unsolicited messages. We recommend that you do not provide your name, e-mail address or any other personal information. Please note that if you choose to do so, it is at your own risk and you accept full responsibility for those posts and any consequences that may arise from posting this information.

At times we may partner with a third party to create a site that may look as if you are on a www.cellbrokerage.com page. These sites may be co-branded or may have the look and feel of being on our site. However, the information collected on these pages may not be covered under the Cell Brokerage, LLC Privacy Policy. We will provide notice on these sites and post the privacy policy that is applicable to the information collected on these pages.

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Choices Regarding Your Personal Information

Cell Brokerage, LLC communicates with our customers through multiple channels and vehicles to keep you up-to-date on promotions, offers, customer experience content and new products or services.

Once you provide your personal information, we may contact you through direct mail, e-mail or phone. We may continue to communicate with you through these channels unless you request to stop receiving these communications by opting out. Before sending you mobile marketing (e.g., text messages) we will require your express consent by requesting that you opt-in.

If you no longer wish to receive these communications, let us know by using whichever of the following methods is appropriate under the circumstances:

  1. Follow the directions on an e-mail or direct mail marketing communication you receive from us.
  2. Call 1-866-664-4747 with your request and current contact information.
  3. Send an e-mail with your request and current contact information to: info@cellbrokerage.com.
  4. Send a letter with your request and current contact information to:

    Cell Brokerage, LLC
    Attn: Customer Care/Privacy
    9970 W. Cheyenne Ave
    Las Vegas, NV 89129

  5. For mobile marketing, you may opt-out by following the instructions provided in the text messages you receive.

If you send an e-mail or letter request, please be sure to include your full name, address, phone number and e-mail address, as well as the specific changes you would like to make. This will ensure we correctly identify you in our systems and accurately process your request.

Cell Brokerage, LLC will take the appropriate steps to modify your preferences with respect to our marketing communications. Due to production, mailing and system timelines, it may take some time to process your request. The following guidelines are provided for your convenience:

  • 10 business days for e-mails
  • 30 business days for direct mail and phone

Until your requested change takes effect, you may still receive marketing communications from us. If you send us your request by regular mail, please allow extra time for us to receive and process your notice.

Although you may have opted not to receive marketing communications, you may still receive business-related communications such as order confirmations, product recall notices, information or other organization-related communications.

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Updating Your Personal Information

Cell Brokerage, LLC wants your personal information to be accurate and complete. We provide several different methods for you to update your personal information.

To update your name, address, phone number and/or e-mail information:

  1. Call: 1-866-664-4747
  2. Send a request to: info@cellbrokerage.com
  3. Send a letter to:

    Cell Brokerage, LLC
    Attn: Customer Care/Privacy
    9970 W. Cheyenne Ave
    Las Vegas, NV 89129

If you send an e-mail or letter request, please be sure to include your current information and the requested changes. We will respond to your request within 30 days.

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Third-Party Ad Providers and Interest-Based Advertising

We use third-party advertising companies to serve ads when you visit our Web site or other sites across the Internet. These companies may use their tracking technologies and cookies to collect anonymous information (not including your name, address, e-mail address, or telephone number) about your visits to this and other Web sites. We may also share anonymous information with these companies in aggregate form. In either case, the purpose of the sharing is to provide advertisements about goods and services that may be of interest to you, analyzing and improving the effectiveness of ads and e-mails, and improving and enhancing our site and its content.

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Collection of Children's Personal Information

We are committed to protecting the privacy of children. We do not knowingly or intentionally collect personal information online from children under the age of 13.

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Concerns about the Privacy or Security of Your Personal Information

Please contact our Privacy Representative to report a known or suspected privacy or security breach or to submit privacy or security-related questions or complaints. After receiving your inquiry, we will respond within five business days. You may contact us in the following ways:
  1. Call: 1-866-664-4747, ext 91066
  2. Send a communication to: info@cellbrokerage.com
  3. Send a letter to:

    Cell Brokerage, LLC
    Attn: Customer Care/Privacy
    9970 W. Cheyenne Ave
    Las Vegas, NV 89129

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Privacy Policy Changes

As Cell Brokerage, LLC continues to improve the services, products and the features we provide, this policy is subject to change. We will post significant changes to this Policy here and/or other formats for you to review. If we change our information practices or this Privacy Policy in such a way that your personal information may be used or shared in a manner not described in the Privacy Policy at the time you provided it, we will give you the opportunity to opt-out of having your information used or shared in that new manner.