Frequently Asked Questions
GRIP covers the handset or communication device from accidental damage, loss, theft, and malfunction (after the manufacturer´s warranty expires). Normal wear and tear and cosmetic damage to equipment is not covered.
A 30-day waiting period applies to all enrolled used devices. Coverage starts on the 31st day after a valid enrollment. Device purchased on the same day as enrollment will have immediate coverage.
The monthly fee for 1 device varies based on Complete or Value coverage. For Complete, one device will cost $9.99 and $7.99 for Value. The more you enroll, the more you save! We insure up to 10 devices per policy. Optional monthly or annual payments are available and fee may be charged to your credit card separate from your carrier bill.
If you replace an existing device and did not have a previous claim, you can transfer coverage. You must e-mail Cell Brokerage, LLC at [email protected] with your name, cell phone number, new cell phone make, new cell phone ESN/IMEI number. Only the equipment listed on the policy will be replaced in the event of a claim.
You may upgrade or downgrade your plan by contacting our customer service department via chat, email us at [email protected] or contact us at 866-664-4747. Changing your plan from Value to Complete will have a 30-day waiting period for additional coverage (Loss & Theft) to apply. Coverage change from Complete to Value will take effect immediately.
Upon a quick claims approval process, you are required to pay a deductible, and you will be given a replacement device per instructions from the claims representative. Return of your damaged device is required to avoid salvage fees.
You will be charged a salvage fee, not to exceed actual retail value, in addition to the deductible required to obtain a replacement. These fees can be charged to your credit card on file or by submitting a new credit card.
You must notify Cell Brokerage, LLC within 90-days of receipt of the replacement device for a no-cost exchange. If it is determined that customer handling damage to the replacement device has occurred, you will be charged full retail value of the device.
Failure to pay insurance premiums result in attempts to reach you by USPS mail, email and phone. If your policy is cancelled, you can request a review for reactivation within 48 hours.
Coverage will remain in effect until cancelled by either party, according to the policy terms. If you wish to discontinue coverage, you must notify Cell Brokerage, LLC in writing to Cell Brokerage 9970 W Cheyenne Ave, Las Vegas, NV 89129, email us at [email protected] or by phone at 866-664-4747. A full refund will be issued within 15 days of purchase. After 15 days, the refund will be prorated, and any refund due will be credited to your card at the time the request has been received. You must notify Cell Brokerage, LLC in the event of a device change to ensure the correct device is insured.
Your monthly credit card statement will show the amount charged under GRIP Phone Protection located in Las Vegas, NV.
If you file a claim, an insurance deductible must be paid before receiving the replacement device and you agree to pay a salvage fee for any malfunctioning, unused or damaged replacement not returned within 15 days. You agree to return any defective replacement device(s) in their original condition within 15 days or be charged a salvage fee. You understand that in the event it is necessary to institute legal proceedings to collect any amount due, Cell Brokerage, LLC shall be entitled to recover all costs incurred through judicial proceedings which may include 3rd party collection agencies and reasonable attorney fees. You will receive an SMS to your device upon enrollment to download and optionally register for GRIP Security as part of the GRIP coverage. To review the full Terms and Conditions, please log into your account at www.cellbrokerage.com Specifications may be updated periodically.
Coverage Hold: All devices are subject to an automatic 30-day waiting period. Incidents occurring within the 30-day waiting period will not be honored.